ETRE FAQs
Are your products safe to use?
Yes, all our products are certified according to EU regulations, dermatologically tested, and safe for use.
Are your products made from natural ingredients?
Our products are of at least 95% natural origin and are free of parabens, mineral oils, paraffin, PEGs, silicones, formaldehyde, artificial colors, and vaseline.
Are your products suitable for vegans?
Yes, all our products are free from animal-derived ingredients and are suitable for vegans.
Are your products cruelty-free?
Absolutely. Our products are cruelty-free and have not been tested on animals at any stage of development.
Are there any known side effects to using your products?
There are no known side effects to using our products. However, we recommend checking the ingredients list for any possible allergens. Additionally, we suggest performing a patch test on a small area of skin, especially if you have sensitive skin or a history of allergic reactions.
Are your products suitable for all skin types?
Yes, our products are dermatologically tested and are suitable for all skin types, including sensitive skin.
Where are your skincare products manufactured?
All our skincare products are manufactured in Serbia and are certified in accordance with EU standards.
What is Ezo Light™?
Ezo Light™ is a unique process developed exclusively by House of Etre. It involves a special light treatment that each of our skincare products undergoes, inspired by ancient traditional practices related to the power of the sun.
When will I receive my order?
We aim to process and ship your order within 2 days, and delivery typically takes 5 days.
What should I do if my order is delayed?
If your order is delayed beyond the expected delivery time, please contact our customer service team, and we will assist in resolving the issue and ensuring your order arrives as soon as possible.
What if my order arrives incomplete or damaged?
If you receive an incomplete or damaged order, please contact our customer service team and provide a description of the issue, along with pictures of any damaged items. We will help resolve the problem as quickly as possible.
When will I receive a refund?
Once your return is received and processed, we will issue a refund within 30 days.
How do you process refunds?
Refunds are processed via bank transfer. If you paid by card, the refund will be issued to the same account. For cash payments, we will require your bank account details for the refund.
Do you offer international shipping?
We currently ship within Serbia, and we are working on expanding our international shipping options.
Can I change my order after it has been placed?
If you need to make changes to your order, please contact our customer service team as soon as possible. Once the order has been processed for shipping, we may not be able to make adjustments.
